Shipping policy

How long until my head piece, veil or accessory order ships?

For made to order products, we hand create your pieces to order and will ship your order in about 5-7 weeks* after purchase using your preferred shipping option (chosen at checkout). The turnaround time is our best estimate and does not include shipping times. Unless arranged prior to purchase, production times are our best estimates and not guaranteed. Additionally, there may be slight differences from piece to piece as everything is handmade. We highly recommend ordering your piece(s) sooner rather than later to ensure that you will receive in plenty of time.

I purchased a "Ready to Ship" item. How long before it ships?

We will ship "ready to ship" items in about 1 week or less after purchase (not including shipping time). This is the processing time and not the delivery time. If your order contains both ready to ship and made to order items, the whole order will ship when all items are completed.If you have both "ready to ship" and "made to order" items in your purchase, we will not ship the "ready to ship" item sooner unless you pay for additional shipping costs. This is how we are able to offer combined shipping. Even if an item is "ready to ship", we encourage you to purchase sooner, rather than later as our inventory can fluctuate daily. We ship on Monday-Friday only and do not ship out on major U.S. holidays. Also, some styles with multiple options may be sold out of a particular option from time to time and will be made to order while another option might be ready to ship. Please read the item's description for any call outs indicated by*** ***. The sell out date will be included.

Shipping insurance

We highly encourage you to add shipping insurance at checkout. Shipping insurance options will be available on the final page of checkout. If you choose a shipping method with insurance and the order is going to a U.S. address, we will also add "signature required" to the shipment. Please keep this in mind when timing your purchase and estimating the delivery date. If you choose USPS Express shipping at checkout, it will automatically include up to $100 of shipping insurance but without a signature required. If your order is over $100 in total, we encourage you to add the shipping insurance so that the full value will be covered. Again, if you choose shipping insurance, we will also add "signature required" upon shipping. This is so that in the unfortunate event that the package is lost, we can prove to the USPS that the package was lost or mis-delivered and then the purchase can be reimbursed. If you do not choose to add shipping insurance at checkout, WE CANNOT REIMBURSE OR REPLACE YOUR PURCHASE if it is lost or not received after we ship your order. This is the customer's choice. Shipping insurance is only a small percentage of the order total (several dollars) and is highly recommended, especially for higher value orders. Currently, if you choose UPS as your shipping option, it will not include insurance. If you'd like to have UPS and shipping insurance with signature required at delivery, please email us and we'll be happy to create a custom checkout page for you: info@twigsandhoney.com